Televita Assist answers your calls and website chat around the clock — checks stock and prices, takes messages and callbacks, and hands anything clinical straight to your pharmacist.
This is the real assistant, live, configured for a sample pharmacy. Call it like a customer would, or chat with it below.
Ring from any phone and talk to the assistant like a customer would.
Demo line coming onlineThe same assistant, on the website channel — exactly what your customers would see.
Built in WA for Australian community pharmacy — not a generic call bot.
Lunch rush, after close, public holidays — every caller gets a warm, professional answer instead of voicemail.
Looks products up in your catalogue and answers with availability and price — schedule-aware (S2, S3, prescription-only handled correctly).
Callbacks and requests are captured with a full transcript and emailed/SMS'd to your team the moment the call ends.
Never gives clinical advice. S3 requests are triaged and queued for your pharmacist; emergencies are directed to 000.
Safety Net reports, script transfers, owing scripts from other pharmacies and surgeries — captured and routed properly.
A simple dashboard shows every conversation, enquiry and escalation — proof of the calls you used to miss.
Clinical questions are always escalated to your pharmacist.
Callers are told they're speaking with an automated assistant.
Any emergency is directed to 000 and flagged to staff immediately.
Never confirms or discusses a named person's prescriptions or records.
One mission: delivering smarter, accessible digital healthcare.
The pharmacist-to-pharmacist stock-swap marketplace. Move short-dated and excess stock between pharmacies instead of writing it off. Web + iPhone + Android.
swap.televita.com.au →The next step in smarter scripts — launching soon. Ask us at the stand for a sneak peek.
Book a 15-minute demo with Sam, or start your free 2-week pilot — we'll have the assistant answering your number within days.
Ask us to book you a free 1:1 demo.